ACCESSIBILITY SERVICES

Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Accommodations booth in Section 123 or visit our Sensory Room in Section 101. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards. Our Sensory Room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event. We also have Quiet Areas located in the Mother’s Lounges at sections 310 and 337.

Wheelchairs can be rented at our Fan Accommodations booth (Section 123). For guest needing wheelchair pick-up and/or drop-off, one of our Fan Services Representatives would be happy to assist. You can contact them at any of our red booths on the perimeter or interior.

ALCOHOL POLICY

Guests attending events at Nissan Stadium must be 21 years of age or older to purchase or consume alcoholic beverages on property. Management reserves the right to check proof of age at any time. Violations of this alcohol policy may result in ejection and/or arrest. During Nashville SC home games, alcohol sales end at the 75th minute of the match.

ANIMALS

Assistive animals for guests with disabilities are permitted in Nissan Stadium.

CLICK HERE for a comprehensive review of access and assistance.

ATM MACHINES

There are six (6) ATM machines located in Nissan Stadium for your convenience. Machines are located on both End Zone concourses, behind Sections 101 and 123, on the Upper Level at Sections 310 and 337 and in the foyer area of the East and West Club Levels.

BAG POLICY

We strongly encourage guests NOT to bring any type of bag to Nissan Stadium to expedite entry at the gates. If you need to bring personal items to the game, please familiarize yourself with our clear bag policy.

Clear bags must be 12" x 12" x 6" or smaller. This includes clear cinch sacks, clear diaper bags, gallon ziploc bags, etc.

Non-transparent bags, wallets and cases must not exceed 4.5” X 6.5” even if you are placing it inside` your larger clear bag. See diagram below. Please Note: Non-transparent bags (4.5" x 6.5" or smaller) are still subject to inspection by security personnel at the gates.

The clear bag policy is in effect for Nissan Stadium events.

Storage Lockers Available

Lockers for oversized bags and prohibited items not allowed into the stadium are available for rent in the Nissan Stadium parking lot. Pricing starts at $10.

No prohibited items will be accepted at the stadium gates for safekeeping.

Please do not discard or hide prohibited items outside of the stadium gates and in the perimeter landscaping. All unattended items will be confiscated.

BANNERS AND SIGNS

Signs no larger than standard poster board (28" x 22") are allowed in the stadium; however, they may not be affixed to any part of the stadium (railing, wall, etc.). Be sure the sign does not block the view of other patrons. Banners deemed objectionable will be removed and confiscated. Banners or flags on sticks or poles are strictly prohibited.

BICYCLE PARKING

Designated bicycle parking racks are located across the street from Gates 1, 3, 6, and 8.

BINOCULARS

Binoculars can be carried into the stadium, but please note, a binoculars case cannot be larger than 4.5” x 6.5” per the stadium’s Clear Bag Policy.

BLANKETS

For cold and inclement weather, make sure you're prepared. Blankets, jackets and coats are permissible; however, do not place them in your clear bag for inspection. Either wear or carry these items as you approach the gate. Also, hats/beanies will need to be removed for screening.

CAMERA AND VIDEO EQUIPMENT

Still cameras are permitted in Nissan Stadium; however, a camera cannot be carried into the stadium in its own bag. Professional sized zoom lenses are not permitted. Please note, cases cannot be larger than 4.5” x 6.5” per the stadium’s Clear Bag Policy.

CASHLESS

Nissan Stadium accepts credit card and mobile payment only, including all vendors, concession stands, bars, parking and retail locations. We offer cash conversion inside the stadium at the box office windows in sections 108, 309, and 338. Guests can convert their cash into $20 gift cards that can be used throughout Nissan Stadium.

CHILD AGE RESTRICTIONS

Children under age two (2) may be held in an adult's lap and are not required to have an event ticket.

CHILD CARE PRODUCTS
Children two and older need a ticket for entry. Children under the age of two may be seated in your lap.

THE FOLLOWING CHILD CARE PRODUCTS ARE PERMITTED:

  • Clear diaper bags only
  • Clear plastic bottles/sippy cups containing liquid for the child (children under two)
  • Baby food, snacks and formula in plastic containers for children under two (no glass)
  • Wipes (Place in clear Ziploc bag to expedite inspection and gate entry | Original packaging is permissible; however, it will need to be opened for a detailed inspection)
  • Baby carrier/harness

PLEASE NOTE: Breast pumps and other electronic/battery operated childcare devices must be screened at medical entrances. The medical entrance at each gate is the furthest right lane, identified by red MEDICAL signage.

CONCESSIONS

Nissan Stadium has partnered with local and national food brands to bring a variety of outstanding food and beverage options to our guests. There are 62 concession stands located throughout Nissan Stadium.

Click here to see our cuisine options!

CONTAINER POLICY

For the safety of all our guests, containers cannot be carried into Nissan Stadium. This includes coolers, glass bottles and cans. If you have a medical need, exceptions may be made at the stadium’s designated Medical Entrances located to the furthest right lane of each gate. Please note, empty, clear plastic water bottles are permissible.

DIRECTIONS

For all Nissan Stadium parking and direction info, CLICK HERE.

EJECTION

Nissan Stadium reserves the right to eject or to refuse admission to any persons whose behavior is or becomes unruly, or who use vulgar language or who participate in conduct that is a nuisance or is illegal. Such persons will have their tickets confiscated without refund and will be escorted from Nissan Stadium property. Repeated offenses by the same ticket holder may result in cancellation of season tickets and PSLs.

Each ticket (or credential) is a limited revocable license, which may be revoked at any time at the sole discretion of the Titans. All licenses are subject to rules and regulations of Nashville SC, Nissan Stadium and Major League Soccer. A ticket may be revoked, and the ticket holder may be ejected from the stadium for failure to meet payment deadlines, disorderly conduct, or violation of laws or rules. License information is printed on the back of each ticket.

ELEVATORS

Suite & Club Access
There are two banks of elevators in Nissan Stadium at the East and West Suite/Club entrances. They are located behind sections 108 & 139. Use of these elevators is limited to Suite/Club seat holders and their guests and to patrons with disabilities and their accompanying guests. (Please note, guests with disabilities that do not have a Suite or Club seat ticket for stadium events, but wish to use these elevators, must obtain a special elevator pass from the Ticket Office by calling 615.565.4200, option 1.)

300-Level Access
There are two banks of high-speed elevators -- each with six (6) cars -- to service upper-level ticket holders. The banks of the elevators are located behind sections 119/120 & 127/128 and go expressly from the concourse level directly to the upper deck in 15 seconds.

EMERGENCY EVACUATION

All Nissan Stadium staff have been trained for proper procedures should an emergency evacuation be necessary. Appropriate emergency information will be displayed on the scoreboard and/or announced over the public address system. In the event Nissan Stadium elevators become inoperable, the ramps will serve as exit points (ushers and other security personnel will aid should anyone need it).

FAN ACCOMMODATIONS

As part of our event experience, Fan Services Representatives are located throughout the Nissan Stadium concourses. Guests can obtain directions, locate stadium services, request assistance and find other useful information at each red Fan Services booth.

Locations:

Lower Level – Gate 1, Gate 6, North and South End Zone Plazas, behind section 123

Club Levels – Top of the Escalator Landing

Upper Level – 309, 321, 326, 338

FIRST AID

First-aid stations can be found at each of the following locations:

Main Level - Sections 105 in the NE corner; 142 in the NW corner
Press Level - North of the elevator foyer near the freight elevator
Club Level - North of the elevator foyer near the freight elevator
Upper Level - Sections 305 and 342

Saint Thomas Hospital medical staff and paramedic units are on duty during the game for those requiring medical assistance.

Please note: Nursing mothers are welcome to utilize any First Aid location in-stadium.

FACE COVERINGS

Face coverings are not required at Nissan Stadium, though are encouraged among non-vaccinated individuals.

GATES & GATE ENTRY

Nissan Stadium entrances open one (1) hours prior to kickoff for Nashville SC home games. We suggest arriving early for each event. For all other events, check NissanStadium.com. Before entering, all guests are required to go through a metal detector and have their bag checked. Please note, only Club and Suite Level tickets will be permitted entry through the East and West Stadium Club entrances.

All guests are subject to Nissan Stadium entry procedures, including metal detection, bag search, and clear bag policy.

KULTURE CITY

Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Accommodations booth in Section 123 or visit our Sensory Room in Section 101. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards. Our Sensory Room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event. We also have Quiet Areas located in the Mother’s Lounges at sections 310 and 337.

LOST AND FOUND

During an event, report lost and found items to Fan Accommodations located behind Section 123. You may leave a recorded message on the Lost and Found Hotline, (615) 565-4217 or submit an online inquiry here. [Form]

LOST CHILDREN / PARENTS

Safety is our top priority at all Nissan Stadium events. Parents who are unable to locate their child should visit Fan Accommodations at section 123 or the closest stadium staff member for assistance.

MEDIA ENTRANCE

Our media entrance is located on the West side of Nissan Stadium next to Gate 6. Proper stadium-issued credentials are required for entry. All bags and belongings are subject to search.

MEDICAL ENTRANCES

Individuals with special medical needs should enter the farthest right lane at each entrance, with the exception of the West Club/Suite entrance. Medical equipment and supplies (including liquid containers and coolers) will be thoroughly screened by security personnel at the entrance. When feasible, medical equipment and supplies should also be placed in a clear bag to expedite inspection.

MERCHANDISE

Novelty stands with a variety of merchandise are located throughout Nissan Stadium.

Other stands are located at:

  • Main Level – Gate 1, and Sections 102, 123 and 133

MOTHER’S LOUNGE

There are currently two Mother's Lounges and one Mamava Suite available to nursing mothers. All Lounges are equipped with a changing table, an outlet, and a chair for nursing. Please note, any First Aid Station in Nissan Stadium will also accommodate a nursing mother.

  • West Upper Level behind Section 337
  • East Upper Level behind Section 310
  • Mamava Suite located on the concourse behind Section 119

PARKING

Parking is available at Nissan Stadium. Lots will open thirty minutes before gates open. Tailgating is not permitted. All parking passes will be digital and can be purchased through your ticket representative or Ticketmaster. Parking passes are available online in advance for $20 and on-site on matchday for $25 (cash or credit card accepted). Season Ticket Members who purchased a Season-Long Parking Pass will have a pass placed in their Ticketmaster account for each game.

Bicycle Parking is located across the street from gates 1, 2, 6, & 8.

Activities and items not permitted in the parking lots:

  • Infringing on another patron's parking space
  • Throwing or kicking of balls or other objects
  • Running or jogging
  • Disorderly conduct
  • Distributing handbills or pamphlets
  • Picketing or electioneering
  • Saving parking spaces
  • Tents or canopies without permits issued by Nissan Stadium
  • Weapons of any kind
  • Drugs

Management reserves the right to eject persons from the parking area and to tow vehicles. Review Nissan Stadium's tailgating rules below. These rules are designed to keep the parking areas safe and to protect all guests.

PROHIBITED ITEMS

UPDATE: HAND SANITIZERS UNDER 8OZ AND SANITIZING WIPES ARE ALLOWED DURING THE 2021 SEASON.

Prohibited items include, but are not limited to:

  • any non-transparent bag larger than 4.5” x 6.5”
  • coolers or containers, including glass bottles, cans (aerosol and non-aerosol), thermos, hard plastic tumbler
  • metal flasks, metal cigar/cigarette cases
  • seat cushions, folding and/or standalone chairs
  • umbrellas
  • strollers or baby seats
  • camera lenses over 6”, video cameras/recording devices, tripods
  • poles, selfie sticks, sticks of any kind
  • drones, unmanned aircraft
  • horns, whistles or other noisemakers
  • weapons of any kind (including pocket knives)
  • outside food/beverages
  • illegal drugs or substances, any alcoholic beverage
  • animals, except service animals assisting guests with disabilities
  • footballs, inflatable balls, balloons
  • battery-operated warmers are not permitted in any clothing or blankets
  • any headwear or apparel with hazardous attachments including, but not limited to, spikes and blades
  • lights (flashlights, LED lights, any battery-operated lights)
  • anything that creates a nuisance or disruption

During concerts and other non-sporting events, additions may be made to the prohibited items list, at the discretion of the artist and/or management. All updates will be communicated via the Nissan Stadium website and social media channels.

Pro Shop Hours

The Titans Pro Shop hours of operation are:

Mon-Sat: 10am-6pm

Sun: 12pm-6pm

PLEASE NOTE: Parking is subject to availability on event days.

PUBLIC TRANSPORTATION

In-Shuttle is not currently active.

Rideshare Services
Rideshare drop-off and pickup locations are at South 1st St. by Stadium Lot T and the intersection of Woodland and North 1st St.

Due to COVID-19 restrictions, schedule times have been modified and rides are at reduced capacity.

RADIOS

Small, single-speaker radios and headphones are permitted in Nissan Stadium for Titans games as long as they do not interfere with any other guest’s enjoyment of the game. We reserve the right to ask any patron to discontinue the use of such devices.

RECYCLING

Recycling containers are located throughout the stadium concourse and in all Nissan Stadium parking lots.

RESTROOMS

Nissan Stadium has a total of 78 public restrooms. Accessible facilities are available in all restrooms. Mother’s Lounges are located throughout the stadium. See Mother’s Lounges section for more information.

Family Restrooms:

Lower Level - Sections 105, 119, 129 and 142
Club Level - Sections 203, 218, 229 and 244
Upper Level - Sections 306, 316, 332 and 341

RIDESHARE

Rideshare drop-off and pickup locations are at South 1st St. by Stadium Lot T and the intersection of Woodland and North 1st St.

SAFE STADIUM

Our commitment to guest, employee and player health and safety remains our top priority. As Nissan Stadium returns to full capacity, we remain focused on keeping Nissan Stadium ready for guests as they return to our gates.

Our Safe Stadium Plan features enhanced sanitation procedures, a more touchless experience through mobile ticketing turnstiles and bathroom fixtures, over 400 hand sanitizing stations throughout the stadium and several other health and safety protocols. The plan was created in collaboration with the NFL, MLS, national and local government entities and health experts, and we will continue to work with these parties as we reintroduce fans to Nissan Stadium.

SEAT CUSHIONS

Seat cushions are not permitted for Stadium entry.

SECURITY

Patrons in need of assistance should notify the nearest stadium staff member. Security is active throughout Nissan Stadium for all events to ensure the safety and comfort of our guests. To report any issues, text FANHELP issue and location to 615.205.3699 or call 615.565.4494.

SMOKING POLICY

Nissan Stadium is a Smoke-Free and Vape-Free Facility. This includes cigarettes, vapes, e-cigarettes and any other similar product. There are NO designated smoking areas inside the stadium and re-entry is prohibited.

SOUND AMPLIFICATION EQUIPMENT

Sound-amplification equipment usage is not permitted at Nissan Stadium, including the parking lots.

STORAGE LOCKERS

For your convenience, lockers for prohibited items and bags not allowed into the stadium are available for rent at the below locations:

-- Lot C: Across S 2nd Street from Gate 1

Price of rental is $10.

STROLLERS

Strollers are not permitted at any Nissan Stadium events.

Supporter Approved Items

The following items are permitted for recognized supporter groups that are in good standing with Nashville SC and MLS, as long as they do not obstruct the view of guests or block stadium signage and must meet the following requirements:

  • Item may not be constructed of wood, metal or any other material that may cause harm to others as determined by stadium management.
  • Flags & apparel must be event-related, in good taste and not commercial, political or offensive in nature. Event Management Staff reserves the right to remove any banner or sign. must be event-related, in good taste and not commercial, political or offensive in nature. Event Management Staff reserves the right to remove any banner or sign.
  • No supporter approved item can be shared. It must always remain in the possession of its owner. No musical instruments, other than drums are permitted.

List of Exempted Items:

  • Flags that meet the following criteria:
  • Are not commercial, political, offensive, or in poor taste.
  • Do not unreasonably obstruct the view of the spectators outside of the supporter section, cover existing stadium signage, or present a public hazard by blocking aisles, walkways, or stairs.
  • Do not in any way damage the Stadium walls, paint, railings, glass, or other stadium property.
  • May not be hung over the railing of the front row within the section.
  • Are not constructed of wood, metal, or other materials that may cause harm to others as determined by Event Management.
  • Cannot be used as a projectile.
  • No affixing to the stadium facias or railings at any time.
  • If holding device is desired, poles MUST be made of a hollow ½ inch PVC pipe and no longer that 6 feet in length.
  • All poles must be pre-approved by Nashville SC’s Event Management Team.
  • Instruments of any kind are NOT permitted.
  • Banners and signs of any kind are NOT permitted.
  • Nashville SC and the Event Management Team reserve the right to disallow or confiscate any of the above items at any time.

All items, including the request of those that may fall outside of these guidelines, MUST be approved by Nashville SC’s Event Management Staff at least 72-hours before kickoff. Request submittals should include photo samples and dimensions. No items will be approved on Match Day.

Approved items must be pre-staged in supporters’ section. All items will be screened 1-hour before gates opening outside Gate 6. All items are limited to supporters’ sections and may not leave those sections at any time.

TABLETS

Small tablets, such as a standard iPad (with screen size 10" or less), are permissible for stadium entry. For the comfort of all guests, we encourage that tablet usage be limited to in-seat only.

TAILGATING

Tailgating is permitted at Nissan Stadium under the following guidelines:

  • Tailgating is permitted only directly behind your vehicle. Your tailgate may not extend into another space.
  • Do not block parking access or obstruct a roadway at any time.
  • Management reserves the right to limit or restrict tailgating.
  • You may not save parking spaces.
  • Used designated trash cans and receptacles.
  • Televisions, radios and other music playing devices are permitted in and directly behind the parking space in which your vehicle is parked. Please be aware of the volume and your neighbors’ tailgating experience.
  • Tents may not be staked into the ground. Weights only.
  • Hot coals should be extinguished and disposed in the coal bibs/dumpsters located throughout the parking lots. Propane grills are not permitted.
  • Parking attendants and security staff will monitor tailgate activities and assist fans. If you have an issue in the lot, please report immediately. Text FANHELP to 615-205-3699

TICKET RESOLUTION

On event days, please visit our Customer Service areas at the Gate 1 ticket windows outside of the stadium, as well as on the concourse behind Section 108 for ticket resolution. Mobile ticket specialists are also stationed outside each gate to provide assistance.

UMBRELLAS

For the safety of our guests, as well as the ability of all guests to have as clear a sight line as possible, umbrellas are not permitted within Nissan Stadium. Nissan Stadium gate personnel will not check umbrellas; they must be left in vehicles or taken to the locker rental. Lockers for prohibited items and bags not allowed into the stadium are available for rent at the below locations:

-- Lot C: Across S 2nd Street from Gate

Price of rental is $10.

Locker locations may change for non-Titans events. Visit a red Fan Services booth for information.

WATER FOUNTAINS

Water fountains are located throughout Nissan Stadium at:

  • Lower-Level Sections: 107, 109, 110, 114, 115, 117, 118, 123, 125, 129, 130, 132, 133, 137, 138, 140 and 141
  • Club-Level Sections: 210, 215, 232 and 237
  • Upper-Level Sections: 305, 306, 307, 310, 312, 314, 315, 317, 318, 319, 328, 329, 330, 332, 333, 335, 337, 340, 341 and 342

WHEELCHAIRS

Wheelchairs can be rented at our Fan Accommodations booth (Section 123). For guests needing wheelchair pick-up and/or drop-off, one of our Fan Services Representatives would be happy to assist. You can contact them at any of our red booths on the perimeter or interior.

WILL CALL

Will Call windows are located on the East side of Nissan Stadium by Gate 1. Proper photo identification such as a driver's license will be required in order to pick up tickets. Will Call will be open three (3) hours prior to kickoff of each Titans game. For other events, check with the stadium’s Ticket Office for Will Call hours of operation by calling 615.565.4200.

*Subject to change due to COVID-19 protocols.

PLEASE NOTE: The Ticket Office does not accept tickets from guests to be held at will call. Guests can log into their My Titans account to transfer tickets to desired recipient.

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